Customer Care

Privacy Statement


Last Updated: 13 October,  2014

Triumph International South Africa ("Triumph") are committed to protecting the privacy of all individuals who utilize this website (the "Site"). Please read the following policy to understand how we collect, use and safeguard the information you may provide to us via the Site. This policy may be revised from time to time, so please revisit this page often to remain fully informed of our policies.

APPLICABILITY OF THIS PRIVACY STATEMENT

This Privacy Statement applies only to information submitted and collected through the Site, and does not apply to information that may be collected by Triumph through any other means, including by phone, through postal mail and/or through other live and print media.

WHAT INFORMATION DOES TRIUMPH COLLECT FROM YOU?

Via the Site, Triumph collects from you: (i) personally identifiable information, and (ii) technical and other information.

Personally Identifiable Information.

General Site Visitors: When you browse the non-password protected portions of the Site, you do so anonymously; no personally identifiable information is collected. However, if you click on social "plug-ins" on the Site (such as for Facebook or Twitter), those actions will be associated with, and we will have access to, your basic information on those social media sites. For example, if you click on the Facebook icon, we will have access to your name, email, gender, date of birth, current city and profile picture, notwithstanding that you have not registered on the Site. In addition, if you "Like" our Site or any item on the Site on Facebook, our Site will appear in the "Likes" section of your profile, and we will have the ability to publish updates to you.

Registered Users: The Site allows you to become a registered user of the Site. If you choose to become a registered user, you will be providing to us your first name, last name, date of birth, email address, mailing address and password.

Purchasers: If you choose to purchase any of our products via the Site, and you do not have a customer account, we require that you provide us at the time of such purchase your first name, last name, date of birth, billing address, shipping address, phone number and email address for such purposes as noted herein. We may also ask for certain product preferences and size information.

Subscribers: The Site permits you to subscribe to our newsletter and to receive emails and other electronic or physical notifications and information regarding new collections, latest lingerie trends, exclusive offers, sweepstakes and specials. When you subscribe to our newsletter via the Site, you must provide us with your first name, last name, email address and date of birth.

Contacting Us: The Site permits you to contact us via our online Contact Us form. Whenever you send an email via the online Contact Us form on the Site, you may be providing us with your first name, last name, email address, phone number and any information you choose to include in the text of your message. For example, you may choose to provide your mailing address or other information necessary or helpful for us to address your query or other concern.

Feedback and Testimonials: We allow Site users to rate and/or review our products and, in the future, may allow users to post other information or content ("User Content"). Such User Content may include testimonials relating to users' personal experiences with Triumph, its products or the Site. As part of such User Content you may be providing us with personally identifiable information, such as your name, location, likeness, voice and other information you choose to make known.

Contests and Offerings: From time to time, Triumph may offer you the opportunity to participate in contests, offers or other activity on or through the Site. If you choose to opt into any such contest or other promotion or activity, you may be asked to provide us with certain personally identifiable information necessary to conduct such contest or other promotion or activity, such as your name, age, mailing address, email address and phone number.

Technical and Other Information.

While you are browsing the Site, we automatically log your IP address (a number assigned to your computer when you use the Internet) and your activity while using the Site. Additionally, in order to personalize and enhance your experience on the Site, we may also collect information through "cookies." Cookies are small strings of text that are sent by the Site to your browser and then stored by your browser on your computer's hard drive. We use cookies to help diagnose problems with our servers and to administer the Site. We also use cookies to gather broad demographic information and to help identify you in respect to visits to the Site so that we may improve your user experience, and to determine whether you visited the Site from a particular Internet link or advertisement. While a code in the cookie file enables the Site to label you as a particular user, including identifying you by name, address, or other personally identifiable information, such cookie files are encrypted in order to protect your information. Most web browsers automatically accept cookies, but it is possible to change your browser setup so that it does not accept cookies. However, rejecting cookies may prevent you from taking advantage of certain portions of the Site.

 Online Advertising

While you are Triumph International engages third parties that help it deliver its banner advertisements and other online communications. The third parties may collect and use information about Triumph's customers to help us understand the offers, promotions, and types of advertising that are most appealing to its customers. The personal information they collect is aggregated and cannot be linked to a person. If you do not wish your personal information to be used in this way, please notify us. Third party vendors, including Google and DoubleClick, show Triumph's ads on sites on the internet. Third party vendors, including Google and DoubleClick, use cookies to serve ads based on a user's prior visits to Triumph's website. Users may opt out of Google and DoubleClick’s use of cookies by visiting the Google advertising opt-out page or by visiting the Network Advertising Initiative opt out page.

 Google Analytics

The Site also may use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics also uses cookies to help analyze how users use the Site. The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google on servers in the United States. Please note that we use Google Analytics with the "_anonymizeIP()" extension, which deletes part of your IP address so it cannot be traced to an individual user. Google will use this information for the purpose of evaluating your use of the Site, compiling reports on Site activity for website operators and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using the Site, you consent to the processing of data about you by Google in the manner and for the purposes set forth above.

HOW DO WE COLLECT INFORMATION FROM YOU?

We collect, retain and use personally identifiable information from you on the Site by expressly requesting it from you (i) when you register for a customer account, (ii) at the time you purchase products through the Site, (iii) when you subscribe to our newsletter, (iv) when you provide User Content through rating, reviews, testimonials and/or otherwise, (v) when you click on Facebook, Twitter or other social media "plug-ins" on the Website, (vi) when you request information from us via our online Contact Us form, and (vii) when you participate in contests and/or other promotions and/or activities.

HOW IS YOUR INFORMATION USED?

Our Use of Information: We collect, retain, and use your personally identifiable information for legitimate business purposes only, including without limitation the following: to facilitate the sale and delivery of our products to purchasers; to operate or improve the Site; to respond to an inquiry from you or address a request submitted by you (including contacting you directly to request additional information to process your inquiry or request); to contact you and to provide you information regarding Triumph and/or our business partners and affiliates; to correspond with you regarding the Site, your orders (e.g., order confirmation, shipping confirmation and/or order cancellation confirmation) or our products; to contact you with respect thereto; to inform you of developments in our company or about products that we believe may be of interest; to recognize you as a repeat visitor or customer; to monitor Site visitor traffic patterns and Site usage; to measure or understand the effectiveness of ads you and others see, including to deliver relevant ads to you; to comply with applicable laws, regulations and rules, and requests of relevant law enforcement and/or other governmental agencies; to enforce our Terms of Use; and/or to protect the rights, property, or safety of Triumph, our users, and others.

As set forth in the [Terms and Conditions] governing the Site, you grant to us, our successors and affiliates, and applicable service providers, a royalty-free, perpetual, irrevocable, worldwide, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display all User Content you communicate through the Site, and to incorporate any User Content in other works in any form, media, or technology now known or later developed. We may use any User Content in our business (including, without limitation, for products or advertising) without incurring any liability for royalties or any other consideration of any kind, and will not incur any liability as a result of any similarities that may appear in our future business operations.

 Sharing InformationWe do not sell or rent your personally identifiable information to third parties. We share your information only with our service providers (including those managing our Site, or portions or features thereof, and third party payment processors) or as otherwise described herein in order to provide you with our products and/or services. In addition, we may share your information with our affiliated companies for internal business purposes. Also, we may share in aggregate, statistical form, non-personal information regarding the visitors to the Site, traffic patterns, Site usage and ratings and reviews with our partners, service providers, affiliates or advertisers. For example, Triumph may use ad networks to customize and display advertising on the Site. In connection therewith, Triumph may share certain information about you as a customer of Triumph (such as age, postal code, or other information we have collected or received) with certain ad network and service providers to help them deliver more relevant content and advertisements through their networks. Further, we will disclose information we maintain, including personally identifiable information, when required to do so by law, or may disclose such information in response to a request from a law enforcement agency or authority.

Third Party Payment Processors: If you choose to purchase products available via the Site using our third party payment processors, you may be required to provide personally identifiable information to credit card companies, PayPal or other third party payment processors for the purpose of facilitating the payment for your purchase. The privacy of such information is subject to the privacy policies and procedures of such credit card companies, PayPal or other third party payment processors.

THIRD PARTY WEBSITES AND SERVICES

Triumph may reference, provide links to or include features or functionality on the Site that connect or link to third party websites, services or servers. We are not responsible for these third party websites, services and servers, and you should review the privacy policies posted on such sites or otherwise available for such services. In this regard, as noted above, to the extent any credit card payment information (including the number, security code and expiration date) is submitted by you in connection with your use of the Site, such information is not collected by Triumph but rather is sent directly to a third party payment processor. Triumph may use additional service providers, which similarly collect user information and have their own privacy policies, to provide specific Site features or functionality in the future. Please be aware that Triumph does not control, nor are we responsible for, the privacy policies or information practices of any such third parties (such as third party payment processors or providers of our ratings and review feature or other features) or their websites or services. By using a specific feature or functionality, you consent to the transfer, collection and use of your information to or by the third party service provider providing such feature or functionality.

MODIFICATIONS

We strive to maintain the accuracy of any personally identifiable information that may be collected from you, and will use our commercially reasonable efforts to respond promptly to update our database when you tell us the information in our database is not accurate. It is your responsibility to ensure that such information is accurate, complete and up-to-date. If you wish to make any changes to any personally identifiable information you have provided to us, you may do so at any time by logging into your customer account, if applicable, and making any such changes, or by contacting us via email at support@za.triumph.com.

OPT IN / OPT OUT

The Site allows you to opt in to receive our newsletter and/or other information and materials from us and our affiliates regarding our products and services. If you choose to opt in to receive such materials or communications, you may at any time opt out of receiving such materials and communications by following the opt-out link provided in any email received. Please note, however, that after you unsubscribe from our newsletter, we may still need to contact you with important transactional information related to your account and/or products you have purchased. For example, even if you have unsubscribed from our newsletter, we will still send you emails confirming your account preferences.

CONSEQUENCES OF NOT PROVIDING INFORMATION

You may choose not to provide us with your personally identifiable information. However, choosing not to provide certain requested personally identifiable information may prevent you from accessing and taking advantage of certain products and/or services offered by Triumph.

ACCEPTANCE OF THESE TERMS

This Privacy Statement is incorporated into and subject to the terms of the Triumph Terms of Use. By using the Site and voluntarily providing your personally identifiable information to us, you consent to the collection and use of such personally identifiable information as set forth in this Privacy Statement. If you do not agree to the terms of this Privacy Statement, please do not provide us with any information and do not use the Site.

EFFECTIVENESS

This Privacy Statement is effective as of the "Last Updated" date on the first page of this Privacy Statement. We reserve the right, at any time, to modify, alter, or update this policy, and any such modifications, alterations, or updates will be effective upon posting. In the event we modify this Privacy Statement, your continued use of the Site will signify your acceptance of the modified Privacy Statement.

QUESTIONS?

Questions regarding this Privacy Statement should be directed to support@za.triumph.com. Triumph may also be contacted directly at the following address and phone number:

Triumph International South Africa
11 Warbler Closer
Montague Gardens
Cape Town
Phone: (021) 521 6700

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